Help library
General • FAQ
1. Ensure that the user email address is valid i.e. you know that this is a valid account. You will see an error like this returned if it is invalid...
2. Check you Junk/Spam folders
3. Check your inbox rules to make sure it isn't being routed to another folder or deleted etc.
Failing this, please create a support ticket with your screen shot showing the password was sent successfully to your email address...
Control Panel
Manage Your Backups
Start backup protection
Click your product of choice below and we’ll take you to the right signup or enquiry flow.
View pricing before creating an account
Xero Business Backup Accounting and operational records, attachments, and recovery history for Xero. 
QuickBooks Backup Independent backup for QuickBooks financial records, transactions, and attachments. 
Xero Practice Manager Backup Recoverable client, job, task, time, note, and document history for XPM. 
Cin7 Omni Backup Inventory, order, pricing, fulfillment, and operational history for Cin7 Omni. Xero backup account creation
Your account includes access to a Xero demonstration organisation so you can immediately explore Control-C’s backup views, financial records, journals, attachments, and offline access capabilities.
No setup is required to experience the platform.
To create an independent backup of your own financial records, you’ll connect your Xero organisation after account creation.
Your first backup may take some time depending on:
This process runs independently and does not interfere with normal Xero operations.
As soon as backup begins, Control-C performs an initial discovery scan so you can immediately see:
This gives you early visibility into protection coverage while your full backup completes.
Try Control-C with confidence. If you decide within the first 30 days it’s not the right fit for your organisation, we’ll fully refund your subscription and initial backup fees.
Our goal is simple: every customer should feel properly protected, informed, and confident in their business continuity strategy.