“Because one copy is never enough. Control-C safeguards your Xero and QuickBooks ledgers, Cin7 inventory, and XPM workflows, captured, searchable, and recoverable when the cloud isn’t.”

Support

Reach the support specialists

Reach the team that builds and runs Control-C. We’ll help you make sense of connection issues, backup status, billing questions, and anything else that’s blocking you.

Submit a ticket

How we can help

Control-C keeps businesses running by protecting your Xero, QuickBooks, XPM, and Cin7 Omni data. When something doesn’t look right, you shouldn’t have to diagnose it alone. Use this page to send us a ticket and we’ll review what’s happening and guide you through the next steps.

Submit a ticket

Tell us what’s happening and we’ll take it from there. The more detail you can share, the faster we can help, but it’s fine if you’re not sure where to start.

Don’t fill this out if you’re human:

Which connector is affected?
Priority

We usually respond same business day, and partner-tier requests are prioritised.

Attachments are reviewed securely and never shared outside your ticket.

Get in touch

Get in touch

Support team

Email us with any question, technical, billing, or recovery-related.

Email support

Status & uptime

Subscribe to maintenance notices and incident updates.

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If you’re not completely satisfied within the first 30 days of starting a paid subscription, we’ll refund you — no questions asked.