Help library

Downloading a backup

General • FAQ

The new workflow allows you to select a backup to download and you will be notified by email once it is ready.


If you are already logged in to the Control-C portal you will be able to simply click on the link to take you straight to the download from the link in the email.


Step 1, 2 & 3:

Go to 'My Backups' and click on 'More Download Options'


Step 4:


Step 5:


Step 6 & 7:


Step 8

Click on My Files...


Step 9 & 10

View the files for download...




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